Term & Conditions
Terms and Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from Sweet Prdz, Styliani Serafeimidou, to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed predominantly to their commercial or self-employed professional activity.
2. Contractual Partner
The purchase contract is concluded with Sweet Prdz, owner: Styliani Serafeimidou, Hauffstr. 22, 73084 Salach
3. Conclusion of Contract
3.1. The presentation of products in the online shop is not a legally binding offer but an invitation to order.
3.2. By clicking the [Buy/Order with obligation to pay] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately upon receiving your order.
4. Right of Withdrawal
4.1. If you are a consumer (i.e., a natural person placing an order for a purpose not attributable to your commercial or self-employed professional activity), you have the right of withdrawal according to legal regulations.
4.2. If you, as a consumer, exercise your right of withdrawal under clause 4.1, you must bear the regular costs of returning the goods.
4.3. Otherwise, the regulations for the right of withdrawal, detailed in the following
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, take(s) possession of the goods.
To exercise your right of withdrawal, you must inform us [insert name of the trader, address, telephone number, and email address] by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear statement on our website (insert internet address). If you make use of this option, we will immediately (e.g., by email) send you confirmation of the receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the costs of delivery (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
- End of Withdrawal Policy -
4.4. Sweet Prdz Underwear provides information about the sample withdrawal form as follows, according to legal regulations:
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
- To [insert name, address, and email address of the trader as provided by the trader]:
– I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if communicated on paper)
– Date ____
(*) Delete as appropriate
5. Prices and Shipping Costs
5.1. As a small business owner within the meaning of § 19 Abs. 1 UStG, no value-added tax is charged.
5.2. In addition to the prices stated, we charge for delivery within Germany. Shipping costs will be clearly communicated to you on the product pages, in the shopping cart system, and on the order page. For orders over 100.00 euros, shipping costs are waived.
6. Delivery
6.1. Delivery is available within Germany and Europe.
6.2. The delivery time in Germany is up to 5 working days and in Europe up to 10 days. Any deviations in delivery times are indicated on the respective product page.
7. Payment
Payment is made by PayPal, Apple Pay, Google Pay, Klarna, Creditcard (Visa, Mastercard and Amex)
8. Retention of Title
The goods remain our property until full payment is received.
9. Material Defect Warranty
Sweet Prdz is liable for material defects according to the applicable legal regulations, especially §§ 434 ff. Civil Code.
10. Dispute Resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in dispute resolution proceedings with consumers before a consumer arbitration board or in accordance with __ (specification of the legal norm or contractual agreement). The competent consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To resolve the mentioned disputes, we will participate in a dispute resolution procedure before this body.
Alternatively: The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.